Thoughts from our CMO on #skypedown
We were in the middle of our weekly team strategy call when Skype started getting buggy, and about 10 minutes later, everyone lost all connectivity.
“Oh well,” someone wrote via chat. “Let’s get on Hangouts.”
Within five minutes, we were continuing to talk about our accomplishments, challenges, and plans for this week. We had to speed the meeting up by a little bit because of the delay in realizing that Skype was down for everyone and then switching platforms, but otherwise on our remote team we went back to business as usual.
In fact, I’ve seen that a minor technical issue like today’s Skype outage can be a great test of a team’s resilience. In my case, I’m happy to be working with a group of people that quickly found a solution and continued to power through their day’s work. What’s more, we accomplished this transition with a positive attitude.
Skype Down was/is a hassle. I won’t lie. It’s a tool that’s used worldwide, and it’s a pain for the rest of us to have to wait until whatever timezone is responsible for repairs can take a look and fix it. However, people have known that it’s a buggy tool for some time. While it’s annoying, an outage like this probably shouldn’t be a huge disappointment.
We use Skype here at Ekipa for our voice, video, and chat communications, but we don’t rely on it. With so many great free and low-cost tools for remote teams to communicate, I’m sure that many teams aren’t finding #skypedown to be that big of an issue.
For those who are seriously inconvenienced, especially if #skypedown “ruined your life”, I’d recommend you switch over to Hangouts right now. It’s integrated with your Google account, it’s free, and it’s fast to set up if your company is already using Google apps for business. For other tools that let you make voice/video calls, we’ve used Zoom with some success, and hear great things about Sqwiggle as well. For a great roundup of communications tools, check out Raisa’s article from last week.
Finally, in terms of our continued use of Skype – we’ll probably continue using it in the short term because it’s such a convenient tool. We’ve got software outsourcing teams from around the globe, and an equally diverse network of digital agency sales partners, project manager clients, and content co-creators. Skype is the one platform that everyone knows and already has, which makes it extremely convenient for us.